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Frequently Asked Questions
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via hey@serubae.com
Our customer support is available everyday. Average answer time: 1-2 business days.
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- Remove your makeup with an oil-free makeup remover or cleanser
- Apply a thin layer on your eyelashes. One dip total for both eyelashes.
- Wait until the serum has fully dried before applying any additional products
- Allow the serum to work overnight
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Yes! After the serum has fully dried you can apply any other beauty products.
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Our serum is 100% natural, safe, vegan, cruelty free, sulfate free, and paraben free.
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Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Pumpkin Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10, Tocopherol, Biotin, Total
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Yes it does! However, just like anything that's worth it, it takes patience and consistency. The time depends on the growth cycle your hairs are in at the start. It takes between 8-12 weeks to see full results.
If you notice that it doesn't work, you can send us an e-mail and you will be able to claim your refund.
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To qualify for our 100% results guarantee, please follow these steps:
Daily usage requirement: You must use the product every day for a continuous period of at least 12 weeks.
Photo diary: Document your daily usage with a photo diary. This means taking a photo each day that you use the product.
Date verification: Ensure that each photo clearly shows the date it was taken. This helps us verify that you have used the product daily.
By following these guidelines, you can demonstrate your compliance with the guarantee requirements and be eligible for a refund if the product does not deliver the promised results.
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- Avoid direct contact with the eyes
- Do not use if you are pregnant, nursing, or under 18
- Keep out of reach of children
- Patch testing is recommended and if redness or irritation occurs, discontinue use
- If you have any preexisting conditions, consult your doctor before use
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We offer free worldwide shipping! Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.
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We're confident you'll be enchanted by our products, which is why we offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase within this period, you can return it for a full refund or exchange. See our return policy for more info
